Terms of Use

These Terms of Use ("Terms") form a binding agreement between Product Heads Limited ("Sensaro", "we", "us", "our") and the entity or person accepting them ("Customer" or "you"). By creating an account, accessing, or using Sensaro NPS (the "Service"), you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Service.

1) Accounts & Eligibility

  • You must be at least 18 and capable of forming a contract.
  • Registration requires accurate information and keeping credentials confidential.
  • You are responsible for activities under your account and must notify us of any unauthorized use.

2) Subscriptions, Fees & Taxes

  • The Service is offered on subscription (e.g., monthly/annual) with plans described in the Order or pricing page.
  • Fees are billed in advance and are non‑refundable except as expressly stated.
  • Subscriptions auto‑renew unless cancelled before the renewal date.
  • We may change prices upon renewal or with 30 days’ notice for monthly terms.
  • Prices exclude all taxes; you are responsible for VAT/sales tax and withholdings where applicable.

3) Trials & Beta Features

We may offer free trials or beta/early‑access features. These are provided as‑is, may be limited or suspended, and may never become generally available. Usage may be subject to additional terms.

4) Customer Content & Data

  • "Customer Content" includes NPS responses, comments, respondent identifiers, and any data you submit.
  • You retain ownership of Customer Content.
  • You grant us a worldwide, non‑exclusive license to host, process, and display Customer Content solely to provide and improve the Service, fulfill support, and comply with law.
  • You are responsible for obtaining all necessary consents and providing notices to Respondents.

5) Data Protection & DPA

Where we process personal data on your behalf, the parties will enter a Data Processing Addendum (DPA) incorporating the EU/UK Standard Contractual Clauses as applicable. The DPA is incorporated by reference and will prevail over these Terms in the event of conflict on data protection matters.

6) Acceptable Use

  • Do not use the Service to store or transmit unlawful, infringing, or harmful content.
  • Do not submit special categories of personal data or children’s data.
  • Do not abuse, disrupt, or overburden the Service (e.g., rate‑limit evasion, scraping beyond permitted APIs).
  • Do not reverse engineer, decompile, or attempt to access source code.
  • Do not remove or obscure proprietary notices.
  • Do not misrepresent affiliation or use the Service to send unsolicited or deceptive communications.

We may suspend or throttle access for violations or security risks.

7) Third‑Party Services

The Service may interoperate with third‑party products (e.g., email, data warehouses, payment processors). Your use of third‑party services is governed by their terms; we are not responsible for third‑party services.

8) Intellectual Property

We and our licensors own all rights, title, and interest in the Service, including software, documentation, and branding. No rights are granted except as expressly stated. Feedback: You grant us a perpetual, irrevocable, royalty‑free license to use and incorporate feedback without restriction.

9) Confidentiality

Each party may receive Confidential Information from the other. The receiving party will use reasonable care and only use it to perform under these Terms. Exclusions apply for information that is public, independently developed, or rightfully obtained without confidentiality obligations.

10) Availability & Support

We aim for high availability and reasonable support during business hours. From time to time, maintenance may affect availability. Any specific service levels (SLA) are provided only if explicitly agreed in an Order or SLA addendum.

11) Warranties & Disclaimers

  • You warrant that you have all rights and consents necessary to submit Customer Content and to use the Service in compliance with law.
  • THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. We do not warrant that the Service will be error‑free or uninterrupted.

12) Indemnification

You will defend and indemnify us against claims arising from (a) your Customer Content; (b) your use of the Service in violation of these Terms or law; or (c) your third‑party services.

13) Limitation of Liability

  • Indirect damages excluded: Neither party is liable for lost profits, revenues, data, or any indirect, special, incidental, consequential, or punitive damages.
  • Cap: Each party’s aggregate liability under these Terms is limited to the amounts paid or payable by you to us for the Service in the 12 months preceding the claim.
  • Exclusions from cap: Confidentiality breaches, IP infringement indemnity (if provided by us), and your payment obligations are not limited by the cap to the extent prohibited by law.

14) Term & Termination

  • These Terms begin when you first accept them and continue for your subscription term(s).
  • Either party may terminate for material breach if not cured within 30 days after written notice.
  • We may terminate or suspend immediately for unlawful conduct or risks to the Service.
  • Upon termination, you must cease use and pay all due fees. We will make Customer Content export available for a limited time (e.g., 30 days) unless prohibited by law.

15) Publicity

Unless you opt out by emailing privacy@sensaro.ai, you grant us the right to use your name and logo to identify you as a Customer on our website and marketing materials.

16) Export & Sanctions Compliance

You represent that you are not located in, under control of, or a national/resident of any embargoed country or prohibited party list and will comply with applicable export control laws.

17) Governing Law; Venue

These Terms are governed by the laws of England and Wales (without regard to conflicts rules). The parties submit to the exclusive jurisdiction of the courts of England and Wales.

18) Changes to the Service or Terms

We may modify the Service and update these Terms from time to time. Material changes will be notified in‑app or by email. Continued use after changes become effective constitutes acceptance.

19) Notices

Legal notices to us: Product Heads Limited, 14 High Street, Saffron Walden, Essex, United Kingdom, CB10 1AY, email: legal@sensaro.ai.
Notices to you: the email and address in your account.

20) Order of Precedence

If there is a conflict between these Terms and an Order, SLA, or DPA, the order of precedence is: Order → DPA → SLA → Terms.

21) Definitions

  • Order: the online order or written order form that specifies plan, term, and pricing.
  • Customer Content: data you or your end users submit to the Service.
  • Confidential Information: non‑public information disclosed that is designated confidential or would reasonably be understood as confidential.
  • Sub‑processor: a third party engaged by us to process personal data for the Service.