Why would a SaaS company choose Sensaro.ai over Delighted?

Sensaro.ai provides in-product feedback collection, real-time user identification, and actionable insights designed specifically for SaaS growth, retention, and churn prevention. Delighted is great for basic surveys, but Sensaro is built for deeper user understanding and product-led teams.

Does Sensaro.ai support the same survey types as Delighted?

Yes. Sensaro.ai supports NPS, CSAT, CES, and lightweight micro-surveys, while adding in-product triggers and contextual event-based delivery that Delighted may not offer natively.

Is Sensaro better for product-led growth (PLG) companies?

Sensaro.ai captures feedback directly inside your product and ties it to user identity, usage behavior, and customer segments — making it ideal for PLG teams who need real-time sentiment to guide onboarding, activation, and expansion.

Can Sensaro.ai identify which specific user submitted feedback?

Yes. Sensaro.ai links every response to a real user profile, including name, email, and your app’s internal customer ID. This allows customer success and product teams to take meaningful, personalized action.

Does Sensaro integrate with CRMs and product analytics tools?

Yes. Sensaro.ai offers modern integrations to connect feedback with your CRM, customer success platform, and product analytics tools, helping teams correlate sentiment with usage, health scores, and churn risk.

Is Delighted still a good tool for NPS?

Delighted remains a simple, user-friendly NPS tool, especially for companies needing basic surveys. However, SaaS teams needing deeper insights, in-product triggers, and user-level tracking may find Sensaro.ai more aligned with their needs.

Can I migrate from Delighted to Sensaro.ai easily?

Yes. You can export historical feedback from Delighted and import user profiles and segments into Sensaro.ai. The Sensaro team can support onboarding and help rebuild surveys, triggers, and workflows.

Sensaro.ai: A Modern Alternative to Delighted for SaaS Feedback & NPS

December 04, 2025

For many SaaS companies, customer feedback tools are foundational. Tools like Delighted have long offered easy-to-use NPS, CSAT and CES surveys; yet in today’s fast-moving product-led world, simple surveys aren’t enough. If your business is scaling and you need deeper insight, faster action, and tighter integration with your product and teams — then Sensaro.ai is worth a look.

In this article we’ll explore what Delighted does well, where it falls short for modern SaaS teams, and how Sensaro.ai builds on and improves the model — giving you feedback that’s actionable, contextual and tied directly to your user base.

What Delighted Does Well

Delighted offers a simple, self-serve way to collect NPS, CSAT and CES feedback. Some of its noted features include:

Support for NPS, CSAT and CES out-of-the-box
Simple survey builder with branded templates and delivery via email/SMS/web
Wide set of integrations: Slack, Segment, Shopify, Zendesk, Salesforce and more
Quick setup and ease of use — minimal development required

For companies seeking a lightweight feedback tool to get started quickly, Delighted still delivers. However, as you grow and your feedback program matures, some limitations emerge.

Where Delighted May Fall Short for Growing SaaS Teams

While Delighted provides a solid survey backbone, here are some common pain points for SaaS companies:

Anonymous or limited user-level feedback: Without knowing which specific user gave a score (especially in-product), it’s harder to take targeted follow-up action.
Survey distribution channels: While Delighted supports email/SMS/web, it may not offer deep in-product survey triggers or SDKs for usage-based prompts.
Actionability & workflow integration: The richer your feedback program becomes (segmentation, real-time alerts, routing to success/product), the more you need tight product and customer-success integrations.
Contextual feedback moments: In SaaS, the timing matters — capturing sentiment right after a feature use or onboarding step is far more actionable than a quarterly email.
Scalable insight & closing the loop: Feedback is only useful when acted on. Monitoring, routing, and follow-ups must be structured, especially at scale.
Platform sustainability & roadmap: There’s some indication that Delighted’s development pace is slowing, and some users report migration concerns as CX programs evolve. :contentReference[oaicite:8]{index=8}

If your SaaS company is beyond the early feedback stage and you need more context, user-level insights and product-embedded feedback, then Sensaro.ai offers compelling advantages.

How Sensaro.ai Steps Up as a Better Alternative

Sensaro.ai is built from the ground up for product-led SaaS feedback programs. Here’s how it differentiates:

In-Product Surveys at the Right Moment

Sensaro.ai allows you to trigger NPS and micro-surveys *inside your product*, at key user events: post-onboarding, after a feature is used, before a renewal prompt, etc. Collecting feedback at these moments gives richer context, higher engagement and faster insight than generic email surveys.

User-Level Feedback with Identity

Unlike many tools that anonymize responses, Sensaro.ai ties each feedback to the specific user: their name, email address, and your internal customer ID. That means you know exactly who gave the score and why — enabling your customer-success, product and support teams to follow up personally.

Automatic Theming, Segmentation & Alerts

Sensaro.ai doesn’t leave you with raw scores and comments. It helps you tag feedback themes (onboarding, pricing, usability, support), segment by plan, role or usage, and alerts your team in real-time when a detractor appears — ensuring you close the loop and act fast.

Deep Integrations & Event-Driven Triggers

Sensaro.ai integrates with your product analytics, CRM and customer-success stack so you can connect feedback to behaviour: who used what, how often, with which outcome. That linkage makes your feedback actionable rather than purely metric-driven.

Built for SaaS Growth & Retention

While Delighted is often strong for general survey use, Sensaro.ai is engineered for SaaS retention, growth and churn prevention. You’re not just measuring — you’re converting feedback into retention and product improvement.

Feature Comparison: Sensaro.ai vs Delighted

	Delighted	Sensaro.ai
Survey Types (NPS/CSAT/CES)	✅ Supports NPS, CSAT, CES out-of-the-box	✅ Full support plus product-embedded micro-surveys & event-driven triggers
User-level identity feedback	Limited — often aggregated/anonymised responses	✅ Each response tied to user name, email, customer ID
In-product survey triggers	Email/SMS/web; may need SDK/work-arounds	✅ Native in-product/SDK, event-based triggers
Feedback theme segmentation & alerts	Dashboard views, filters, integrations	✅ Real-time alerts, theme tagging, segment insights built-in
Product usage linking & retention focus	Basic analytics, broader CX focus	✅ Designed for SaaS retention, churn prevention & product teams
Setup & ease of use	✅ Very fast setup, low learning curve	✅ Also easy to set up, with deeper strategic value built-in

When Sensaro.ai Is the Right Choice

If your SaaS team is asking questions like:

“Which specific users just gave us a low score — and why?”
“Why aren’t more of our users upgrading or renewing?”
“Can we capture feedback inside the product at key moments?”
“How can we alert our success team instantly when a detractor appears?”
“Can we link feedback to usage, account health and churn risk?”

Then Sensaro.ai is likely a better fit than a simpler survey-only tool like Delighted. It’s not just about asking “How did we do?” — it’s about “Which user? What happened? What action do we take?”

Migration Considerations & Choosing Your Feedback Platform

If you’re currently using Delighted (or a similar tool) and thinking of upgrading, here are some things to evaluate:

Data export: ensure you can take your historical NPS/CSAT data out if you switch.
Workflow replication: rebuild your triggers, segments and alerts in the new platform.
Integration depth: check the new tool connects into your product analytics, CRM, success tools.
User-level follow-up: test how easy it is to identify and contact individual feedback respondents.
Sustainability & roadmap: ensure the feedback platform evolves with your growth, rather than staying static.

With Sensaro.ai you get a platform built with SaaS growth in mind — not just static survey collection.

Conclusion

Delighted remains a strong, user-friendly feedback platform for many teams. But when you’re scaling a SaaS business, product usage, retention, conversion and churn become top priorities — and that requires more than generic surveys. Sensaro.ai delivers tailored tools for those needs: in-product triggers, user identity, segmentation, conversion and retention workflows.

If you’re ready to move beyond “just survey responses” and start actionable feedback loops that drive product improvement, retention and growth, then Sensaro.ai is a powerful alternative to consider.

Want to compare for yourself? Try Sensaro.ai today and see how feedback tied to real user identity, instant alerts, and in-product NPS triggers can take your SaaS feedback program to the next level.